FAQ

Should I pay for delivery?

You will not pay for delivery. We offer free worldwide shipping.

How long I will wait for my order?

In average it takes 1-3 days to verify and ship your order. Depending on the destination of the package, customs, holidays, etc., shipping time can vary.

Average shipping time:

  • 10-20 days from the date of shipment for Australia, Austria, Belgium, Brazil, Canada, Croatia, Denmark, Estonia, Finland, France, Gibraltar, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Singapore, Spain, South Korea, Sweden, Switzerland, United Kingdom and United States.
  • Other countries may see similar or slightly longer average shipping time.

Can I track my order?

When your order will be confirmed and dispatched you will receive your tracking number by email. You can check the status of your order on our Track Your Order page.

I’ve ordered several items but not all of them have arrived yet.

We ship items out in small groups so that you will not wait for items that may take a little longer. Please take to consideration that your order may not come in one parcel. It might come separately. But since we have free shipping you don't have to worry about this. All your items will arrive.

What if I want to return an item?

Please refer to our Refund Policy section.

In case you will have more questions please feel free to contact us at info@myfancycase.com